Novadesko SRL · Version updated on 19 October 2026
These General Terms and Conditions of Sale (hereinafter the "GTCS") govern the contractual relationship between Novadesko SRL, a company incorporated under Belgian law with its registered office at Rue de Boussoit 4, 7110 Maurage (La Louvière), Belgium, registered with the Crossroads Bank for Enterprises under number BE 1018.192.568 (RLE Hainaut, Mons division), reachable at hello@novadesko.com and on 0800 73 839 (hereinafter "Novadesko"), and any person (hereinafter "the Client") creating an account or taking out a subscription on the Novadesko platform.
Definitions:
The contract between Novadesko and the Client is deemed concluded at the moment of the first successful financial transaction, that is, when a payment is processed and accepted by Stripe, by bank transfer or by any other payment provider.
By ticking the box "I accept the general terms and conditions of sale" when subscribing and by confirming the payment, the Client acknowledges having read these GTCS and accepts them without reservation. Where the subscription is made by bank transfer on the basis of an offer communicated by email, payment of the transfer constitutes acceptance of these GTCS and of the corresponding offer.
If the payment fails, for whatever reason, no contract is formed and no amount is due. The Client may restart the subscription at any time. No fees, no compensation and no debt collection procedure can arise from a failed payment.
The mere creation of an account without a financial transaction entails no payment obligation; the free plan is governed by Article 3.4 (Free plan). Novadesko may deactivate a free account subject to 30 days' notice given by email, the Client retaining the possibility of exporting their data in accordance with Article 6.1.
The prices displayed on novadesko.com are stated in euros (€), excluding VAT. The applicable Belgian VAT (currently 21%) is added when the order is confirmed, according to the Client's tax profile.
Novadesko reserves the right to change its prices with a minimum of 30 days' notice by email. In the event of disagreement, the Client may terminate their subscription before the new price takes effect.
Activating an account on the free plan (Free) is free of charge and without commitment. It gives access to a limited scope of the Service:
No billing can arise from the free plan. The account remains free as long as the Client has not subscribed to a paid plan and accepted its conditions. No billing or retroactive regularisation can be claimed for documents received while on the free plan.
Reaching the quotas. Novadesko informs the Client by email at 80% and then at 100% of the annual quota. Beyond that:
Voluntary deactivation. The Client may at any time, and without conditions, deactivate their Peppol access point, terminate their free account and export their data. This right cannot be suspended for any reason whatsoever.
Novadesko accepts payments by credit or debit card (Visa, Mastercard, American Express), SEPA bank transfer and SEPA direct debit. Card payments are processed by Stripe, PCI-DSS level 1 certified. Bank transfers are made to Novadesko's account, with the structured reference indicated; the processing of the payment and the corresponding activation are automatic upon receipt.
This article applies only to ongoing subscriptions with an unpaid instalment; it never applies to a subscription that was never completed (Article 2.2).
In the event of late payment:
The subscription is concluded for the chosen period.
Yearly subscription taken out following a prospecting letter: no tacit renewal. Novadesko invites the Client to renew by letter and by email before the expiry date. Without a new payment, access ends and no amount is due.
Other subscriptions: tacit renewal for an identical period, unless terminated before the expiry date. Novadesko gives a reminder of the expiry date and the applicable price by email at least thirty days in advance, indicating the termination deadline. In the absence of this reminder, the renewal does not take effect.
The Client may terminate their subscription at any time from their client area or by contacting support. Termination takes effect at the end of the current billing period. No pro rata refund is made for the remaining period, unless otherwise required by law.
Novadesko may terminate the contract with immediate effect in the event of: persistent non-payment (more than 30 days), serious breach of the terms of use, fraudulent or abusive use of the Service, or a court decision.
In the event of permanent cessation of the Service, Novadesko will inform Clients with a minimum of 90 days' notice and will facilitate the export of data.
By way of derogation from Article 5.2, the following provisions apply to any subscription made by means of an activation code or a QR code appearing on a Novadesko prospecting letter:
The following provisions apply to any subscription to a paid plan made after the annual Peppol reception quota of the free plan (Article 3.4) has been exceeded, whether payment is made by card, by bank transfer or by any other means:
The processing of personal data is governed by Novadesko's Privacy Policy. Novadesko acts as processor of the data of the Client's end users.
The Client retains all rights to the data they enter; Novadesko acquires no rights over such data beyond what is necessary for the performance of the Service. Upon termination, the data remain exportable (PDF, XML, CSV) for 90 days; the Client is notified by email before any permanent deletion. The data are hosted on secure servers in the European Union, in accordance with the GDPR.
For personal data processed on behalf of the Client, Novadesko: processes them only on the documented instructions of the Client and for the performance of the Service; guarantees the confidentiality of the persons authorised to process them; implements appropriate technical and organisational measures (encryption in transit, backups, access control); assists the Client in complying with data subjects' rights and notifies the Client without undue delay of any data breach; returns or deletes the data at the end of the contract in accordance with Article 6.1; and keeps available the information necessary to demonstrate its compliance, including audits.
Authorised sub-processors: Stripe (payments), OVHcloud (hosting, European Union), B2Brouter (Peppol access point), as well as the email and SMS sending providers strictly necessary for the Service. Novadesko informs the Client of any change of sub-processor, and the Client may raise reasonable objections.
Novadesko aims for an indicative availability level of 99.5% per month, excluding planned maintenance. Novadesko's liability is limited to direct and foreseeable damage, up to the amount paid by the Client over the last 12 months. This limitation does not apply in the event of fraud or intentional fault, harm to life or physical integrity, or in cases where the law prohibits limiting liability.
Novadesko is not liable for errors in the data entered by the Client, for tax or accounting decisions taken on the basis of the Service, for interruptions caused by third parties, or for indirect damage or loss of turnover.
Activating the Peppol module entails the registration of the Client on the Peppol network, compliance with Belgian legal requirements regarding electronic invoicing, and acceptance of the conditions of the Peppol access point used by Novadesko.
On the Peppol network, a company number can only be linked to one access point at a time for receiving documents. The activation or reactivation of reception through Novadesko assumes that the Client's Peppol identifier is not registered with another access point; where applicable, the Client takes the necessary steps with their other provider to release their identifier.
The document volumes included are those displayed on the Subscriptions page. No offer is presented as unlimited. Per file, the included volumes are:
Beyond the included outgoing volume, each additional document is invoiced at €0.10 excl. VAT. The Client is informed in the application when their quotas are reached.
These GTCS are governed by Belgian law. In the event of a dispute, the parties will endeavour to find an amicable solution. Failing that, the courts of the judicial district of Novadesko's registered office will have exclusive jurisdiction.
The Client may address any complaint to hello@novadesko.com; the parties may also agree to resort to mediation before any legal action.
Novadesko may amend these GTCS. The Client is informed by email at least 30 days before their entry into force. The amendments do not apply to the current subscription period, unless they are favourable to the Client or imposed by law. A Client who refuses the new conditions may terminate free of charge before they enter into force; failing that, they apply from the next renewal.
Neither party is liable for a failure caused by an event of force majeure (widespread power or telecommunications outage, disaster, major cyberattack, decision of an authority...). The obligations are suspended for the duration of the event; if it exceeds 60 days, each party may terminate without compensation.
The invalidity or unenforceability of a clause does not affect the others, which remain fully applicable; the clause concerned is replaced by a valid stipulation with an equivalent economic effect.
Novadesko may assign the contract in the context of a reorganisation or a takeover, with these conditions being maintained; the Client is informed. The Client may not assign their subscription without Novadesko's written consent.
Each party keeps confidential the non-public information of the other party of which it becomes aware in the context of the contract, for its duration and for three years after its end.
Novadesko grants the Client, for the duration of the subscription, a personal, non-exclusive and non-transferable right to use the Service. The platform, its code, its trademarks and its content remain the exclusive property of Novadesko.
The Client may export their invoices and documents at any time in PDF, XML and CSV formats. Novadesko performs regular backups of the Service; these do not relieve the Client of the obligation to keep their own copies in accordance with their legal retention obligations (in particular accounting and tax obligations).