Privacy and Cookie Policy

Privacy and Cookies Policy

This Privacy Policy describes how Novadesko collects, uses, shares, and protects your personal data when you use our mobile application, client portal, or related services. We strictly comply with European and Belgian data protection regulations, including the General Data Protection Regulation (GDPR).

1. Data Controller

• Novadesko SRL
• Rue de Boussoit 4, 7110 Maurage, Belgium
• Company number: BE.1018.192.568
• Email: support@novadesko.com
• Phone: +32 64 78 00 87

2. Personal Data Collected

Depending on your use of the application, we may collect:

• Identification data: first name, last name, email address, phone number.
• Authentication data: login credentials, encrypted password.
• Technical data: IP address, device information, operating system, unique identifiers.
• Usage data: in-app actions, technical logs, usage statistics.
• Cookies and similar technologies (application and website).
• If applicable: professional billing or financial data.

3. Third-Party SDKs

• Firebase (Google) — anonymized analytics and crash reports.
• Apple iOS Diagnostics — anonymized technical data.
• Secure cloud storage — limited to strictly necessary data.

No advertising or tracking SDKs are used without explicit user consent.

4. Purposes of Processing

• user account management;
• delivery of application services and features;
• service improvement and UX optimization;
• security, fraud prevention, and system stability;
• legal and regulatory compliance;
• essential communications and support.

5. Legal Basis

• performance of a contract;
• user consent;
• legitimate interest;
• legal obligations.

6. Data Security

• encrypted data transfers (HTTPS);
• encryption of sensitive data at rest;
• secure backups;
• restricted access to authorized personnel only.

7. Data Retention

• while the account is active;
• archived or deleted after 36 months of inactivity;
• or earlier upon user request.

8. Your Rights

• right of access;
• right to rectification;
• right to erasure;
• right to data portability;
• right to object;
• right to withdraw consent.

To exercise your rights: contact@novadesko.com

9. Cookies

• essential cookies;
• analytics cookies;
• preference cookies.

10. Data Sharing

No personal data is sold or rented.

• certified technical service providers;
• public authorities when legally required.

11. Public Authority Requests

• legal validity assessment;
• right to challenge unlawful requests;
• data minimization;
• full documentation and traceability.

12. Account and Data Deletion

Requests can be sent to support@novadesko.com

13. Policy Updates

This policy may be updated at any time.