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Novadesko app Customers and communication

SMS

Send payment reminders and customer messages by text, with rechargeable credits and delivery tracking for every message.

SMS in action

An animated simulation of the app screen, step by step.

  1. Your SMS credit balance is always in view.
  2. Every SMS sent is logged with its document.
  3. The status shows whether the SMS was delivered.
  4. Pick a pack to top up.
  5. Payment is made by card.
  6. The credits are added to the balance.
  7. Back to the SMS Credits page.
  8. Auto-renewal tops up on its own below the chosen threshold.
The SMS Credits page: balance, packs, auto-renewal and log of sent messages. Example screen: generic labels and illustrative amounts, no real data. Reduced motion: the screen stays on its final state, step through with the buttons.

What SMS does

The SMS module adds text messages to your reminders: when an invoice stays unpaid, the reminder can go out by SMS as well as by email, in a polite, firm or formal tone. You can also text a customer or a supplier straight from their record.

Messages use SMS credits. The SMS Credits page shows the balance, the messages sent this month and the success rate, and offers packs you pay by card. Auto-renewal tops up the chosen pack as soon as the balance drops below the threshold you set.

Every SMS is logged with the number, the message, the date, the related document and its delivery status. Prefer your own SMS Factor account? Enter your API token and messages are charged to that account.

Who is it for?

Shops, tradespeople, hospitality businesses and SMEs whose customers respond better to a text than to an email, especially for payment reminders and order notices.

  • Payment reminders by SMS

    Reminders for unpaid invoices also go out by SMS, with polite, firm or formal templates.

  • SMS from the record

    Text a customer or a supplier from their record in a few seconds.

  • Credits and packs

    Buy an SMS pack by card and the credits are added to your balance.

  • Auto-renewal

    Pick a pack and a threshold: top-ups happen on their own when the balance runs low.

  • Delivery tracking

    Delivered or failed status for each SMS, monthly success rate and purchase history.

  • Your SMS Factor account

    Option to send with your own SMS Factor account and sender name.

Novadesko Support

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