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Novadesko app Customers and communication

Messenger

Exchange messages and files with your accountant, other Novadesko users and the support team, without leaving your business tool.

Messenger in action

An animated simulation of the app screen, step by step.

  1. All, Unread or Support: the list filters in one click.
  2. The number of unread messages shows on the right.
  3. Open the conversation with your accountant.
  4. Files are exchanged right in the thread.
  5. Write your reply.
  6. Send the message.
  7. Your message joins the conversation.
Messenger: the conversation list, the thread with the accountant, an attachment and sending a message. Example screen: generic labels and illustrative amounts, no real data. Reduced motion: the screen stays on its final state, step through with the buttons.

What Messenger does

Messenger is the messaging built into Novadesko. On the left, the list of your conversations with an All, Unread or Support filter; on the right, the open conversation. On a phone, both follow each other on a single screen.

Start a conversation with another Novadesko user by searching for their name, email or company. Your accountant has a dedicated conversation to exchange documents and messages, and your support tickets appear in the same list.

Attach a file to a message (invoice, statement, photo), find the files exchanged in the conversation and archive finished conversations. The list refreshes on its own and unread messages are counted.

Who is it for?

Self-employed people and SMEs who regularly talk to their accountant, partners using Novadesko and the support team, and want those conversations next to their documents.

  • Direct conversations

    Search for a Novadesko user by name, email or company and start the conversation.

  • Channel with your accountant

    A dedicated conversation to exchange documents and messages with your accountant.

  • Attachments

    Send a file in the conversation and download the ones you receive.

  • Unread and filters

    All, Unread and Support tabs, with the number of unread messages per conversation.

  • Built-in support

    Your support tickets show up as conversations, with their status.

  • Archiving

    Archive a finished conversation and restore it when needed.

Novadesko Support

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Novadesko Support