Novadesko app Retail and points of sale Beta
Repair tracking
Repair tracking in action
An animated simulation of the app screen, step by step.
- The indicators count repairs in progress, completed and delivered.
- A device comes in at the counter: New ticket.
- Customer, model, IMEI and device condition are noted at drop-off.
- The condition of the device is recorded.
- The services offered for this model are added with their price.
- The ticket is created with its number.
- The form closes.
- The ticket appears at the top of the list and then follows your statuses until delivery.
What Repair tracking does
Repair tracking is built for workshops repairing smartphones, tablets, computers or any other device. At drop-off you create a ticket: the customer, the device model, the IMEI or serial number, the condition observed, the accessories left and the unlock code if needed.
You then add the repair services available for that model, with their price, an optional discount and an estimated date. The ticket moves through your own statuses, every change is logged, and the indicators show at a glance the repairs in progress, completed and delivered.
Who is it for?
Smartphone and computer repairers, electronics workshops and Belgian shops taking in devices over the counter who want to follow each repair from drop-off to handover.
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Repair tickets
Customer, model, IMEI, serial number, device condition, accessories and customer, internal or diagnostic notes.
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Statuses and priorities
Create your own statuses with their colour, set a priority from low to urgent and an estimated completion date.
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Status history
Every status change is recorded with its author and date, shown on the ticket details.
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Brands and models
Organise your reference data by device category, brand and model, with custom specifications.
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Services and prices
Each repair service is linked to a model, with its price, VAT rate, lead time and warranty.
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Overview
Total tickets, in progress, completed and delivered, with filters by status and priority and a search.
Try it yourself
Create your workspace and turn this module on during the 14-day free trial.